{"id":3372,"date":"2021-10-04T21:54:20","date_gmt":"2021-10-04T18:54:20","guid":{"rendered":"https:\/\/creativethemes.com\/blocksy\/?post_type=documentation&#038;p=3372"},"modified":"2024-02-22T16:17:12","modified_gmt":"2024-02-22T14:17:12","slug":"submitting-a-support-ticket","status":"publish","type":"documentation","link":"https:\/\/creativethemes.com\/blocksy\/docs\/general\/submitting-a-support-ticket\/","title":{"rendered":"Submitting a Support Ticket"},"content":{"rendered":"\n<p>In case you haven&#8217;t been able to find the answer through our Documentation articles, we encourage you to submit a support ticket, where you will be able to interact directly with the support &amp; development team.<\/p>\n\n\n\n<p>Here are some guidelines to check before submitting your ticket:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Make sure Blocksy is up to date.<\/strong> Updating Blocksy and its Companion plugin to their latest versions confirms that the issue you&#8217;re reporting has not been fixed in the mean time.<\/li>\n\n\n\n<li><strong>Using a caching system?<\/strong> Make sure you have cleared out all the caches and regenerated any CSS\/JS files that might be processed. A lot of issues happen usually after an update which can be easily solved by doing this.<\/li>\n\n\n\n<li><strong>Write your ticket as detailed as possible.<\/strong> Giving us as many details as possible and even including some screenshots or a short video will already solve half of the problem. We will know where to start investigating and we will skip the guessing game.<\/li>\n<\/ul>\n\n\n\n<p>You are ready to submit a ticket! Go to our Support Center here &#8212; <a href=\"https:\/\/creativethemes.com\/blocksy\/support\/\" data-type=\"link\" data-id=\"https:\/\/creativethemes.com\/blocksy\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/creativethemes.com\/blocksy\/support\/<\/a> and complete the form. \ud83d\ude0a Our agents will be ready to help you right away.<\/p>\n\n\n\n<p>In case your issue requires a more advanced and thorough investigation, we might ask for Temporary Access to your WordPress Dashboard. This is done via a third party plugin [<a href=\"https:\/\/wordpress.org\/plugins\/temporary-login-without-password\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/wordpress.org\/plugins\/temporary-login-without-password\/<\/a>] and creates a temporary user that can log in to the dashboard without typing in a password or doing anything special. This plugin has been specifically limited to prevent abuse, so security is on point.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/creativethemes.com\/blocksy\/wp-content\/uploads\/2021\/10\/Screen-Recording-2021-10-04-at-22.31.47.mov\"><\/video><figcaption class=\"wp-element-caption\">Creating a Temporary Login<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In case you haven&#8217;t been able to find the answer through our Documentation articles, we encourage you to submit a support ticket, where you will be able to interact directly with the support &amp; development team. Here are some guidelines to check before submitting your ticket: You are ready to submit a ticket! Go to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_categories":[111],"class_list":["post-3372","documentation","type-documentation","status-publish","hentry","doc_categories-general"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"acf":[],"_links":{"self":[{"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/documentation\/3372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/documentation"}],"about":[{"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/types\/documentation"}],"author":[{"embeddable":true,"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/comments?post=3372"}],"version-history":[{"count":2,"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/documentation\/3372\/revisions"}],"predecessor-version":[{"id":9782,"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/documentation\/3372\/revisions\/9782"}],"wp:attachment":[{"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/media?parent=3372"}],"wp:term":[{"taxonomy":"doc_categories","embeddable":true,"href":"https:\/\/creativethemes.com\/blocksy\/wp-json\/wp\/v2\/doc_categories?post=3372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}